Our Policy


Check-in / Check out Check-in time is 02:00 PM. Check-out time is 12:00 PM.
Our Law 1. This is a non-smoking hotel included all rooms. If smoking occurs during your stay a 2 millions cleaning fee will be billed to your account. Please contact our staffs for any assistance with the hotel’s smoking area.

2. As per the law, a foreigner cannot share a room with a citizen of Vietnam without a certificate of marriage as a proof after 09:30PM. We may reject the booking or request that a second room be booked upon failure to do so.

3. You cannot be allowed to bring these food: durian, mangosteen and jackfruit to the hotel.

4. The hotel is not responsible for any loss in the guest room or automobile. Please advised that money jewels and other valuable items be placed in the safety box in your room. Guest is required to ask hotel staffs to provide receipt of any payment or deposit. The hotel will NOT responsible for any lost of this receipt as a proof of payment.

5. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Children and Extra Beds All children are welcome.

One child under 6 years is free of charge when using existing beds.

All children under 16 years are charged USD 15 per night for extra beds.

Any additional older children or adults are charged USD 15 per night for extra beds. The maximum number of extra beds in a room is 1.

Any type of extra bed is upon request and needs to be confirmed by management.

Pets Pets are not allowed.
Cards accepted at this property


Ruby River Hotel accept these cards and reserves the right to temporarily hold an amount prior to arrival.